Hospital Concerns

Hospitals are touting customer service along with patient care. The expectations of the nursing profession have never been higher. Is it possible the bar has been set too high? A recent study showed patients in northeast Ohio are often dissatisfied with how well nurses communicated or cared for them. On the other hand, nurses say they're overworked and can't keep up with the demands of administrators, patients and families. Join Regina Brett for a discussion on how to keep patients healthy and nurses happy...Friday morning at 9:00 on The Sound of Ideas.Claire Young, Cleveland Clinic's Chief Nursing Officer
Jan Lanier, Deputy Executive Officer of Ohio Nurses Association
Kathleen Vidal, Director of Nursing Practice Development, University Hospitals