© 2024 Ideastream Public Media

1375 Euclid Avenue, Cleveland, Ohio 44115
(216) 916-6100 | (877) 399-3307

WKSU is a public media service licensed to Kent State University and operated by Ideastream Public Media.
Play Live Radio
Next Up:
0:00 0:00
Available On Air Stations

Changes Aim to Make Filing for Unemployment Easier for Ohioans

Kim Hall, Director, Ohio Dept of Job And Family Services
Jo Ingles
Statehouse News Bureau
Kim Hall, director of the Ohio Department of Job And Family Services, says the state agency continues to hire more workers to assist with unemployment claims and reduce the problems many filers have experienced since the pandemic hit.

Since the pandemic began in March, Ohio paid 821,000 regular unemployment claims and 608,000 for federally funded Pandemic Unemployment Assistance to people who don’t normally qualify for jobless benefits.

At times, filers have experienced frustration over not being able to file or get questions answered. But leaders of the state agency that handles unemployment say changes are being made to make it more user friendly.

Ohio Department of Job and Family Services Director Kim Hall says the agency has added more employees to help unemployed Ohioans. 

“We recently added 300 call center agents and adjudicators to our team to help with the historic volume of calls and claims, and we are in the process of bringing on 300 more," Hall said.

She says more than 4,000 Ohioans have used the new service that allows them to text weekly claims to the department.  

A law signed earlier this month would allow Ohio Auditor Keith Faber to review the unemployment application system and recommend changes to the process. Hall says her agency is cooperating with those efforts to further improve services for Ohioans.
Copyright 2020 The Statehouse News Bureau. To see more, visit The Statehouse News Bureau.

Jo Ingles
Jo Ingles is a professional journalist who covers politics and Ohio government for the Ohio Public Radio and Television for the Ohio Public Radio and Television Statehouse News Bureau. She reports on issues of importance to Ohioans including education, legislation, politics, and life and death issues such as capital punishment.