Important News About Your Over-The-Air WVIZ/PBS ideastream Signal
WVIZ/PBS ideastream's over-the-air service is now back to full power! We are glad to be back, providing trusted public television to Northeast Ohioans.
In most cases, if you have been experiencing service outages, the station should be restored after a final TV rescan. Find out how to scan your TV. If you've scanned and still do not receive WVIZ/PBS ideastream, try a double rescan by referring to our HOW TO DOUBLE RESCAN guide. If you currently receive the station signal, there is no need to rescan. If you watch WVIZ/PBS ideastream with cable or satellite, you don't need to do a thing!
We’ve found that there are still some over-the-air viewers who cannot receive the station on our new frequency after rescanning their TVs. Terrain in certain areas of Northeast Ohio is interrupting our new frequency, whereas terrain did not have the same impact on our previous frequency.
If you are still experiencing over-the-air service outages after rescanning, please contact us by phone at (216) 308-5814 or by email at email@example.com. Your input will help us determine the best course of action for your viewing area. Thank you for your patience and your valued viewership.
HOW TO SCAN
If you have not already scanned your television, please follow the instructions below. If you watch television over cable or satellite, you do not have to scan. The exact terms you will see during this process may vary based on the brand of your television or converter box. You can find a list top television manufacturers’ information on how to perform a scan here.
1. Select the MENU button on the remote control to your TV or converter box. The button may be a cog-like symbol, or it may be named something else.
2. Select SETUP or SETTINGS on the menu listing.
3. Select INSTALLATION or SYSTEM or CHANNELS
4. Select CHANNEL SCAN, CHANNEL TUNE, AUTOPROGRAM, AUTOSCAN, AUTOTUNE, AUTOTUNING, PROGRAM CHANNELS, SCAN CHANNELS or something similar.
5. Press ENTER, OK or SELECT to start the scan.
6. Some televisions may warn you that starting a scan will reprogram your channels. That's OK! Reprogramming your tuner is exactly what you want to do to access the upgrades and new channels.
7. Once the scan starts, it can take just a few minutes or 15–30 minutes to complete. DON’T stop the process once it starts.
8. At this point, your scan should be done. Many televisions quit the process on their own, with others, you may need to select OK or EXIT on your remote.
NOTE: Some manufacturers have you use the LEFT/RIGHT arrow to access menu functions. Sometimes they throw you a curve ball and make the CHANNEL UP/DOWN and VOLUME UP/DOWN double as menu navigation.
You can watch a helpful video on how to scan online at tvanswers.org/rescan.asp. If you have any difficulty, consult the owner's manual for your device or contact customer service for your TV or converter box manufacturer. Many manufacturer manuals can be found online at tv.manualsonline.com.
HOW TO DOUBLE RESCAN
If you've scanned your TV and still do not receive WVIZ/PBS ideastream, try a double rescan by following the instructions below.
1. Disconnect the antenna from the converter box or digital TV.
2. Scan the box or digital TV without the antenna connected so it picks up nothing. (See HOW TO SCAN guide.)
3. Unplug the box or digital TV from the electrical outlet for at least one minute.
4. Reconnect the antenna to the box or digital TV and plug the unit into the electrical outlet.
5. Scan the box or digital TV again. (See HOW TO SCAN guide.)
POPULAR TV MANUALS
Since the rescanning process is a little different for each brand of TV, we have provided some of the top television manufacturers’ information on how to perform a scan. The process will vary depending on the model you have. The information below is intended to get you headed in the right direction if you are using the original remote that came with your TV. You can refine your research from there.
If you have already scanned your television, but are having reception issues, here are some troubleshooting techniques:
For the best reception, have your antenna as high as possible in your house, close to a window.
Your antenna should be aimed at our tower in Parma.
Each time you make an adjustment to your antenna placement you will need to scan and verify the correct channels were recognized by your television.
I can’t see WVIZ/PBS ideastream on my TV. (Over-the-air viewers)
If you watch WVIZ/PBS ideastream over-the-air with an antenna, then you will need to scan your TV to receive the station on its new frequency. A guide on how to rescan a television to locate the reassigned channels can be found at tvanswers.org/rescan.asp, or refer to our step-by-step HOW TO SCAN guide. If you do not receive the station on our new frequency after rescanning, try a double rescan by referring to our HOW TO DOUBLE RESCAN guide. If that does not work, please contact us by phone at (216) 308-5814 or by email at firstname.lastname@example.org. Your input will help us determine the best course of action for your viewing area.
I can’t see WVIZ/PBS ideastream on my TV. (Cable or satellite viewers)
If you watch WVIZ/PBS ideastream with cable or satellite, you should not be affected by the TV station frequency change. Please call your provider.
I need help scanning my TV.
Please call ideastream at (216) 308-5814 for assistance.
Will you still be on channel 25?
Even though our frequency changed, you can still watch WVIZ/PBS ideastream on channel 25.
What is happening?
The Federal Communications Commission (FCC) is required several television stations in Northeast Ohio, including WVIZ/PBS ideastream, to change television frequencies.
Who will this impact?
This change affects only those who use an antenna to watch over-the-air television. Households using cable, a satellite service or the internet will not be impacted. We’ve found, however, that there are still some over-the-air viewers who cannot receive the station on our new frequency after rescanning their TVs. Terrain in certain areas of Northeast Ohio is interrupting our new frequency, whereas terrain did not have the same impact on our previous frequency.
What is the timing?
The project began in December 2018 and was completed on September 20, 2019.
Why is this happening?
The frequency reassignments are part of a project undertaken by the FCC to improve and expand wireless and broadband services. By law, as many as 1,000 TV stations nationwide, both commercial and non-commercial, must change broadcast frequencies by July 3, 2020. The FCC provides funding for the reassignment.
What do I need to do to receive programming?
Cable & Satellite – Nothing, the provider will take care of it. If you watch with an over-the-air antenna, then you will need to scan to receive the stations on the new frequencies. Some systems will do this automatically. A guide on how to rescan a television to locate the reassigned channels can be found at tvanswers.org/rescan.asp.
What do you mean, scan?
Refer to our step-by-step HOW TO SCAN guide.
I’ve scanned and I’m missing channels. What should I do?
You might need to go through this process again. If you have trouble, check your owner’s manual. Many of those manuals can be found at tv.manualsonline.com. If you try rescanning several times and still are missing channels, you may want to clear the memory of your TV and try a double rescan, refer to our HOW TO DOUBLE RESCAN guide.
I’ve scanned and I still have some of the old channels. What should I do?
The old channels won’t hurt anything, but if you don’t want them there you can do a manual delete. Check your owner’s manual for how to do that. Many owner’s manuals can be found online at tv.manualsonline.com.
I’ve scanned and I still do not receive WVIZ/PBS ideastream. What should I do?
Try a double rescan by referring to our HOW TO DOUBLE RESCAN guide. If that does not work, please contact us by phone at (216) 308-5814 or by email at email@example.com. Your input will help us determine the best course of action for your viewing area.
Do I need a new antenna?
No, however, the placement of your indoor antenna may need to change. You can try moving your antenna near a window, preferably one toward the WVIZ/PBS ideastream tower located in Parma, and positioning it as high as possible. Keep it away from other electronic equipment, including computers and DVD players. You may also want to change the direction the antenna is facing.
How do I aim an antenna for digital television?
Times have changed. The days of just moving an antenna and watching the screen for best picture are gone! All new flat screen TVs have a built-in signal meter which is used for antenna aiming. The onscreen signal meter is accessed through the menu system of your TV. Tune in the channel you are having problems with, then press the menu button on the TV remote control and follow the instructions in your TV owner’s manual to use the signal strength meter in your TV. Move the antenna for maximum reading on the signal meter.
Where can I find more information?
Viewers can contact us by phone at (216) 308-5814 or by email at firstname.lastname@example.org.