Important News About Your Over-The-Air WVIZ/PBS ideastream Signal
WVIZ/PBS ideastream's over-the-air service is now back to full power! If you watch the station over-the-air with an antenna, and have been having difficulties getting the signal, please rescan your TV now. Find out how to scan your TV. If you currently receive the station signal, there is no need to rescan. (A reminder: If you watch WVIZ/PBS ideastream with cable or satellite, you don't need to do a thing!)
In most cases, if you have been experiencing service outages, the station should now be restored after a final TV rescan. If you are not receiving the signal, you may want to try repositioning your antenna in various directions. Moving your antenna a few feet may allow you to receive the signal.
Our engineering team has also identified a potential issue that is affecting the signal for a small portion of our viewing audience, located primarily in areas along the lake from Bratenahl to Painesville. We’re currently working towards a resolution and will provide updates as they become available. We apologize for the inconvenience.
Thanks for your understanding and support as we implemented FCC-mandated changes to our frequency!
Have questions or need help with your viewing issues? Call the FCC National Rescan Hotline at 1-888-CALLFCC. Hours are 8 a.m.–1 a.m.
The Federal Communications Commission (FCC) is requiring several television stations in Northeast Ohio, including WVIZ/PBS ideastream, to change television frequencies. The new frequency configuration is needed because the FCC held a nationwide spectrum auction of television station bandwidths to expand wireless services in order to meet the increasing needs for faster and higher capacity mobile broadband services. WVIZ/PBS ideastream participated in the broadcast spectrum auction.
We made the transition to the new frequency in the early morning of August 2, 2019. Now that the transition is complete, if you watch WVIZ/PBS ideastream using an over-the-air antenna and have been having difficulties getting the signal, you will need to scan your TV. If you currently receive the station signal, there is no need to rescan. If you watch the stations on cable, a satellite service or the internet, you don’t need to do a thing! If you have Cable or Satellite, and are having trouble finding WVIZ/PBS ideastream, call your provider.
If you have already scanned your television, but are having reception issues, here are some troubleshooting techniques:
For the best reception, have your antenna as high as possible in your house, close to a window.
Your antenna should be aimed at our tower in southern Cleveland.
Using your television remote, perform a channel scan. Your television remote may use a different term if you cannot locate this function, contact your television manufacturer customer support.
Each time you make an adjustment to your antenna placement you will need to scan and verify the correct channels were recognized by your television.
If you have NOT already scanned your television, please follow the instructions below:
First, if you watch television over cable or satellite, you do not have to scan.
If you watch television over the air using an antenna, you WILL need to SCAN. Typically, you use your remote to perform the scan. You can follow the steps in your owner’s manual or look online. Since the process is a little different for each brand of TV, we have provided some of the top television manufacturers’ information on how to perform a scan. The process will vary depending on the model you have. The information below is intended to get you headed in the right direction if you are using the original remote that came with your TV. You can refine your research from there.
I can’t see WVIZ/PBS ideastream on my TV. (Over-the-air viewers)
If you watch WVIZ/PBS ideastream over-the-air with an antenna, then you will need to scan your TV to receive the station on its new frequency. A guide on how to rescan a television to locate the reassigned channels can be found at tvanswers.org/rescan.asp.
I can’t see WVIZ/PBS ideastream on my TV. (Cable or satellite viewers)
If you watch WVIZ/PBS ideastream with cable or satellite, you should not be affected by the TV station frequency change. Please call your provider.
I need help scanning my TV.
Please call the FCC National Rescan hotline for assistance from 8 a.m. to 1 a.m. at 1-888-CALLFCC.
Will you still be on channel 25?
Even though our frequency changed, you can still watch WVIZ/PBS ideastream on channel 25.
What is happening?
The Federal Communications Commission (FCC) is required several television stations in Northeast Ohio, including WVIZ/PBS ideastream, to change television frequencies.
Who will this impact?
This change affects only those who use an antenna to watch over-the-air television. Households using cable, a satellite service or the internet will not be impacted.
What is the timing?
The project began in December 2018 and was completed on September 20, 2019.
Why is this happening?
The frequency reassignments are part of a project undertaken by the FCC to improve and expand wireless and broadband services. By law, as many as 1,000 TV stations nationwide, both commercial and non-commercial, must change broadcast frequencies by July 3, 2020. The FCC provides funding for the reassignment.
What do I need to do to receive programming?
Cable & Satellite – Nothing, the provider will take care of it. If you watch with an over-the-air antenna, then you will need to scan to receive the stations on the new frequencies. Some systems will do this automatically. A guide on how to rescan a television to locate the reassigned channels can be found at tvanswers.org/rescan.asp.
What do you mean, scan?
You will need your television remote to scan. There should be a button titled "Menu” or something similar. Once you find that menu, you may need to select “Antenna.” Then you will need to choose the option that will start a process where the television 'scans' the airwaves and stores the channel for each signal it is able to receive. Once started, the television will seem to run through each channel, and will create and store an updated list. Your television screen will not show channel schedules or any other show while it is performing the scan. You will not be able to change or select a channel while the scan is being performed. If this is happening, then you are on the right track. Once complete, the television will default to the first channel that it found and will return full control of the television. Your scan will be complete.
I’ve scanned and I’m missing channels. What should I do?
You might need to go through this process again. If you have trouble, check your owner’s manual. Many of those manuals can be found at tv.manualsonline.com. If you try rescanning several times and still are missing channels, you may want to clear the memory of your TV.
I’ve scanned and I still have some of the old channels. What should I do?
The old channels won’t hurt anything, but if you don’t want them there you can do a manual delete. Check your owner’s manual for how to do that. Many owner’s manuals can be found online at tv.manualsonline.com.
Do I need a new antenna?
No, however, the placement of your indoor antenna may need to change. You can try moving your antenna near a window, preferably one toward the WVIZ/PBS ideastream tower located in Parma, and positioning it as high as possible. Keep it away from other electronic equipment, including computers and DVD players. You may also want to change the direction the antenna is facing.
How do I aim an antenna for digital television?
Times have changed. The days of just moving an antenna and watching the screen for best picture are gone! All new flat screen TVs have a built-in signal meter which is used for antenna aiming. The onscreen signal meter is accessed through the menu system of your TV. Tune in the channel you are having problems with, then press the menu button on the TV remote control and follow the instructions in your TV owner’s manual to use the signal strength meter in your TV. Move the antenna for maximum reading on the signal meter.
Where can I find more information?
Viewers can visit ideastream.org/plantoscan, or call the FCC National Rescan hotline at 1-888-CALLFCC from 8 a.m. to 1 a.m.