![BMV Registrar Charles Norman explains how the system works as he stands next to a kiosk that BMV customers use to check in when they arrive. [Karen Kasler / Statehouse News Bureau]]](https://npr.brightspotcdn.com/dims4/default/c386b89/2147483647/strip/true/crop/4032x3024+0+0/resize/840x630!/format/webp/quality/90/?url=http%3A%2F%2Fnpr-brightspot.s3.amazonaws.com%2Flegacy%2Fimages%2Fnews%2Fnpr%2F2019%2F06%2F733503310_1472209606.jpg)
State officials are testing out a new online checking system in one of the places that tends to get the biggest complaints about long waits – the Bureau of Motor Vehicles.
The “ Get In Line, Online” system has been in development since last year.
It allows users to log on to the Ohio BMV site and select the service they want and one of 12 pilot sites they want to visit. They’ll then get a four-hour window to check in and skip ahead toward the front of the line.
BMV registrar Charles Norman said the system will provide new data on wait times to both the state and to customers.
“With the new system, when they go online, they’ll be able to see what are my ten closest agencies and exactly what are the wait times at those agencies," Norman said.
The new system could cut down wait times for some of the estimated 16 million transactions the BMV conducts each year, Norman said. If it’s successful, it could be expanded to more of the state’s 186 deputy registrar locations.
The sites right now are:
22125 Rockside Rd., Bedford
104 W. Spring Valley Rd., Centerville
1583 Alum Creek Drive, Columbus
112 Dillmont Drive, Columbus
2970 Hayden Run Plaza, Columbus
4503 Kenny Road, Columbus
4161 West Broad Street, Columbus
5287 Westpointe Plaza, Columbus
8210 County Rd. 140 Suite A, Findlay
3040 Southwest Blvd., Grove City
4740 Cemetery Road, Hilliard
17 Cherri Park Square, Westerville
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