Some Cleveland-area residents have been getting the shock of their lives in recent weeks: water bills in the hundreds, or in some cases, thousands of dollars for normal residential consumption. To make matters worse, many have complained they got ineffective and often rude service when they called the water department to complain. What does the Water Department have to say for itself and how does it plan to rectify the situation? Find out Tuesday morning at 9:00 for The Sound of Ideas.Barry Withers, Cleveland acting-Director of Public Utilities
J. Christopher Nielson, Cleveland Water Commissioner
Ellen Jan Kleinerman, reporter, The Plain Dealer
Water Deparment Answers Critics - Sort Of
