NewsDepth: Online Video Frequently Asked Questions

My browser is giving me error messages. What do I do?

The WVIZ/PBS Educational Services web site, including the NewsDepth show web site, works best in modern browsers. To receive the optimal user experience from our sites, we suggest downloading one of the following browsers: Internet Explorer 7+, Firefox 3, Safari, Google Chrome, or Opera.

How do I download the MPEG-4?

Each episode of NewsDepth has its own main page, where that week's topics and news quiz are located. Also on this page is a link to download the episode in MPEG-4 format. This format will work on Windows, Macintosh, and Linux computer systems. To download the episode to your computer, right-click on the link that says "Download This Week's Episode (MPEG-4)". Windows and Linux users, choose either "Save Target As" or "Save Link As" and then save the file to your computer. Mac users, control-click and select "Download Linked File". Once the file has finished downloading, you will be able to play it on your computer!

How do I play the MPEG-4?

You can play the MPEG-4 using either Apple's QuickTime Player, or VideoLAN's VLC Player. If you don't have either player, links are provided in the previous sentence to download them, for free, from their respective web sites. You can play the file two different ways - one, open it through the player, or two, right-click on the file, choose "Open With," and then select either QuickTime or VLC Player.

I can't download the video and/or the player.

Your school computer network may not allow for content to be downloaded from the web. Please contact your school's tech support about downloading the necessary players and video.

How do I stream the videos online?

The NewsDepth videos are available on our site in Flash format, which will stream directly over the web to your browser. To play a video, either click on the play icon in the player, or click right on the "Play Video" graphic. The video will begin immediately. When you're watching the video, you can use the bar at the bottom of the player to advance to any point of the video.

The player shows up, but the video doesn’t play/stream.

Chances are the Flash content is being blocked by your computer, or your school's network firewall. Contact your school's IT department to unblock content from WVIZ/PBS ideastream. If you are unable to view the video, please contact your IT department and ask them to verify the following: ** Your firewall is NOT blocking Flash Video (FLV) traffic. ** Your firewall is NOT blocking RTMP (ports 1935 and 80) traffic. ** You have the latest Flash Video Player installed in your browser.

There’s no player!

If you do not see an embedded player, you most likely do not have Flash installed on your computer. To install Flash, visit Adobe's web site here. Once you install Flash on your computer, you should be able to view the NewsDepth videos.

How do I watch full screen?

Click the button on the lower-right side of the player, with the four arrows radiating out from a square. This will pop open the full screen video player.

How do I use the podcast?

The NewsDepth podcast feed is located here. When you're on the podcast page, you can highlight the URL (the full web site address in the bar at the top of your browser) and copy it. You can then paste it into whatever podcasting program you use, like iTunes.

I'm still having trouble!

Drop us a note, and be as descriptive as possible about the problem you're facing playing or downloading NewsDepth videos. We'll do our best to help!

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