Shockingly high water bills, unread or outdated meters, slow response times, and a general "we-don't-care" attitude have infuriated hundreds, if not thousands of water department customers; but the dam literally burst in February.
That's when newspaper articles detailed just how many people were feeling soaked by the division of water.
The uproar has lead to a series of meetings that begin Tuesday night - allowing angry and disgruntled customers to vent directly to city officials - including interim director of utilities Barry Withers.
BARRY WITHERS: "We are committed to getting that information down. If there are some questions that we can resolve on site, then we'll do some of those. It will allow them to talk directly with someone, and for us to really get a feel for what we need to do to improve the quality of our customer service."
These public meetings - a first for the water division - are scheduled for Cleveland and nine suburbs, including in Medina and Summit Counties.
The full schedule:
Tuesday: Zelma George Recreation Center, 3155 Martin Luther King Jr. Drive, Cleveland. 6-8 p.m.
Thursday: Estabrook Recreation Center, 4125 Fulton Road, Cleveland. 6-8 p.m.
Monday, June 22: Gemini Recreation Center, 21225 Lorain Road, Fairview Park. 6:30-8:30 p.m.
Tuesday, June 23: Valley View Community Center, 6828 Hathaway Road, Valley View. 6-8 p.m.
Wednesday, June 24: Dodge Intermediate School, 10225 Ravenna Road, Twinsburg. 7-9 p.m.
Thursday, June 25: Brook Park Recreation Center, 17400 Holland Road, Brook Park. 6-8 p.m.
Monday, June 29: Brunswick Municipal Center, 4095 Center Road, Brunswick. 6-8 p.m.
Tuesday, June 30: Mayfield Heights Recreation Center, 6154 Mayfield Road, Mayfield Heights. 6-8 p.m.
Wednesday, July 1: Parma City Hall, 6611 Ridge Road, Parma. 6-8 p.m.
Wednesday, July 8: Middleburg Heights Community Center, 16000 Bagley Road, Middleburg Heights. 6-8 p.m.
Thursday, July 9: Stephanie Tubbs Jones Community Building, 3450 Lee Road, Shaker Heights. 7-9 p.m.
