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The Sound of Ideas

Consumer Affairs: Customer Service Nightmares

Posted Thursday, January 1, 2015

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Getting your way with customer service representatives can be a nightmare, for both the customer and the customer service representative. How do you handle customer service problems, and how can you make sure you get what you want? We'll have our consumer affairs specialist, Sheryl Harris, with us.

Tags

Community/Human Interest

Guests

Sheryl Harris, Consumer Affairs Columnist for the Plain Dealer
Christy Page, President and CEO at the Better Business Bureau of Akron
Matthew D’Uva, President & CEO of SOCAP International
Bob Dyer, columnist for the Akron Beacon Journal

Additional Information

Bob Dyer: A Time Warner tale too good to pass up
A Step-By-Step Guide to Getting Better Customer Service

Originally aired October 30, 2014.

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Every weekday at 9:00 AM (EST), The Sound of Ideas reports the news, explains the news, and sometimes makes news. The Cleveland Press Club awarded it “Best Radio Show” in Ohio and thousands daily find it to be an indispensable source of information about what’s most important to Northeast Ohioans.

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Funding for Ideas/Sound of Ideas comes from The George Gund Foundation, The Cleveland Foundation, Eaton Corporation Charitable Fund, the George W. Codrington Charitable Foundation, The Robert O. and Annamae Orr Family Foundation, and the Nord Family Foundation.