Ford Making Gains

There was some interesting news this year in Consumer Reports' issue on automobiles. Toyota -- which has long won top awards for reliability -- slipped a bit. And Ford -- which has struggled with reliability in past surveys -- made some sizable gains. Out of 44 models, Ford scored average or better on all but three. To try to get an idea how things have changed at Ford's factories in Northeast Ohio and around the world, ideastream's Eric Wellman spoke with Gary Johnson, Ford's global quality director for manufacturing.